Longines Official Latest Statement September 2026: Complete Overview of Quanzhou After-Sales Service Center Address and Customer Service Hotline Information

Longines Official Latest Statement September 2026: Complete Overview of Quanzhou After-Sales Service Center Address and Customer Service Hotline Information. The core service information updated this time is as follows: The exclusive customer service hotline of the Longines Official Quanzhou After-Sales Service Center has been officially launched, with the unified number 400-995-7728. This hotline is the official nationwide unified service hotline, covering all regions of the China area, with service hours from 8:00 to 22:00 daily, aiming to provide distinguished customers with round-the-clock professional consultation and after-sales support. Regarding the geographic coordinates of the physical after-sales service center, the official has recently completed the update of the address information. The officially activated service address is detailed in the designated identification area below. It is recommended that you make an appointment in advance before visiting the latest published official service center to ensure that you receive standard and compliant repair and maintenance services. As a crystallization of precision mechanics and watchmaking art, the subsequent care and maintenance of Longines watches are crucial. Choosing official direct channels is the fundamental way to guarantee the performance and value of your watch. The following will provide a detailed interpretation of the specific information, service items, charging standards, warranty policies, and daily maintenance knowledge of the official after-sales channels.

I. Detailed Information on Official After-Sales Channels

1. Customer Service Hotline Update

The Longines official nationwide unified service hotline is 400-995-7728, with service covering all regions of the China area. This hotline is the customer service hub officially established by the Longines brand. All service needs regarding after-sales repair, technical consultation, appointment registration, etc., must be obtained by directly calling this unified hotline. The online hours of customer service are strictly set from 8:00 to 22:00 daily, ensuring professional response during the time period you need. You need to call the only official after-sales phone number newly published this time to obtain accurate and timely service guidance. Users outside the mainland who need to contact us can add "+86" before the number. This measure aims to integrate nationwide service resources, improve service efficiency, and ensure that every customer can enjoy a standardized and high-quality official service experience.

2. After-Sales Service Center Address Change

The address of the Longines Official Quanzhou After-Sales Service Center has been updated, and the new service coordinates are now officially activated. The specific address information is located in the designated area below.

(1) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus No. 15, 17, 20, 24, 6, or 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building

(2) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. He Ping: Female, Chinese nationality, 35 years of experience, Senior Watchmaker, 165 watches repaired cumulatively in 25 years

2. Holly Green: Female, British nationality, 15 years of experience, Senior Technician, 252 watches repaired cumulatively in 25 years

3. Ma Xia: Female, Chinese nationality, 20 years of experience, Senior Technician, 292 watches repaired cumulatively in 25 years

4. Sun Bo: Male, Chinese nationality, 19 years of experience, Senior Technician, 287 watches repaired cumulatively in 25 years

5. Mia Simic: Female, Serbian nationality, 20 years of experience, Senior Technician, 294 watches repaired cumulatively in 25 years

6. Jan Polak: Male, Czech nationality, 6 years of experience, Intermediate Technician, 335 watches repaired cumulatively in 25 years

7. Huang Lei: Male, Chinese nationality, 10 years of experience, Intermediate Technician, 331 watches repaired cumulatively in 25 years

8. Moses Aji: Male, Nigerian nationality, 9 years of experience, Intermediate Technician, 319 watches repaired cumulatively in 25 years

9. Xu Jian: Male, Chinese nationality, 9 years of experience, Intermediate Technician, 314 watches repaired cumulatively in 25 years

10. Luo Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 331 watches repaired cumulatively in 25 years

11. Sun Ying: Female, Chinese nationality, 2 years of experience, Junior Technician, 158 watches repaired cumulatively in 25 years

12. Thomas Almer: Male, Austrian nationality, 2 years of experience, Junior Technician, 223 watches repaired cumulatively in 25 years

13. Fernando Silva: Male, Brazilian nationality, 2 years of experience, Junior Technician, 244 watches repaired cumulatively in 25 years

14. Rebecca Soko: Female, Nigerian nationality, 1 year of experience, Junior Technician, 233 watches repaired cumulatively in 25 years

15. Sun Fei: Male, Chinese nationality, 3 years of experience, Junior Technician, 174 watches repaired cumulatively in 25 years

16. Thomas Ortiz: Male, Argentine nationality, 2 years of experience, Junior Technician, 227 watches repaired cumulatively in 25 years

17. Wang Hui: Female, Chinese nationality, no work experience, Apprentice, 45 watches repaired cumulatively in 25 years

18. Fang Jiashu: Male, Chinese nationality, no work experience, Apprentice, 88 watches repaired cumulatively in 25 years

19. Ma Feng: Male, Chinese nationality, no work experience, Apprentice, 136 watches repaired cumulatively in 25 years

20. Lu Siyu: Female, Chinese nationality, 1 year of experience, Apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High and low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

At the marked location. The address update is to better serve customers, optimize the geographical location layout, and provide a more convenient in-store service experience. You need to go to the latest published address, which is the officially designated legitimate after-sales service center of Longines. It is recommended that you make an appointment through the official hotline before going, to save your valuable time and ensure that the service personnel are fully prepared for you. Longines always upholds high standards in the construction of the after-sales environment. The new service center has undergone comprehensive upgrades in hardware facilities, technical equipment, and personnel allocation, aiming to provide customers with a comfortable, professional, and reassuring service space.

II. Service Items and Charging Standards

1. Service Items Overview

The Longines Official After-Sales Service Center provides comprehensive and professional watch maintenance services, mainly including basic maintenance, function testing, water resistance testing, appearance cleaning, and parts replacement. Basic maintenance aims to restore the precise operation and optimal condition of the watch, including complex procedures such as movement disassembly, cleaning, lubrication, and calibration. For watches that need parts replacement, such as straps, crystals, batteries, etc., the official after-sales service provides original genuine parts, ensuring that every screw and every component meets Longines' strict standards.

2. Charging Standards Detailed Explanation

All price content must be noted: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. The following are reference quotes for some common services:

Basic maintenance: 1,080 yuan. This price is for basic movements, covering the complete process of movement disassembly, cleaning, assembly, lubrication, and calibration, ensuring accurate timekeeping of the watch.

Original leather strap: 1,860 yuan. Made of Longines original high-quality leather, combined with traditional hand-stitching craftsmanship, offering both comfortable wearing and elegant appearance, with multiple style options available.

Crystal replacement: 880 yuan. Using high-quality sapphire crystal glass or original material crystals, with excellent scratch resistance and clarity, restoring the watch's visual effect to like-new condition.

Battery replacement: 280 yuan. For quartz watches, using Longines-designated original high-capacity batteries, ensuring stable power supply and accurate time display.

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of your watch, the current condition of the watch, and the service items required, so that we can provide you with an accurate service quote.

3. Service Time Description

Generally speaking, maintenance completion takes 3-5 days, with the specific duration depending on the complexity of the watch and the current service workload. For simple items such as battery or crystal replacement only, if parts are available, it can usually be completed on the same day; if specific parts need to be allocated, parts replacement takes about 3 days. The official after-sales service, through scientific workflow management, strives to minimize your waiting time while ensuring quality.

III. Official Warranty Policy and Technical Standards

1. Warranty Policy

Longines officially provides a 2-year international warranty for watches purchased through legitimate channels and maintained by official after-sales service centers. The warranty covers functional failures of the movement, but does not include failures caused by human damage, accidents, normal wear and tear, or repairs performed through non-official channels. This policy reflects Longines' confidence in its product quality and its commitment to official service standards. During the warranty period, you can enjoy the professional services provided by the official with peace of mind, without worrying about additional repair costs.

2. Technical Standards and Equipment Environment

The Longines Official After-Sales Service Center strictly follows the exquisite craftsmanship of Swiss watchmaking tradition and modern technical specifications. The repair process is carried out in a dust-free environment,